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Terms and Conditions

About us

At www.motorbikealarm.co.uk* we supply high quality, modern motorcycle alarm / immobiliser systems and motorcycle covers direct to the public at what we believe are fair prices. We strive to provide our customers with the best possible service. If you have any comments please feel free to contact us.

Buying from us

You can purchase our products at www.motorbikealarm.co.uk* in three different ways:

  1. Using our on-line encrypted transaction system.
  2. By phone using a credit or debit card
  3. By post using a cheque or postal order ( cheques usually take 3 working days to clear )

If you are shopping from outside the UK just order as normal. Your debit or credit card company will convert the transaction into your national currency.

Delivery (UK and overseas)

We offer free delivery to the UK for any number of our products. All UK orders are sent via first class delivery and are insured. Overseas delivery is sent first class airmail. Please note that we are not responsible for lost orders outside the UK and therefore these orders are at the customers risk. Items lost within the UK postal system will be dealt with via the royal mail claim procedure. This can not be instigated until 14 days from posting.

Delivery Schedule

We post your orders at 1:00PM each day (excluding Weekends). UK customers will usually receive their order within 72 hours, often within 24 hours if ordered in the morning. Orders from countries outside the UK can normally take up to 7 days to be delivered. Please note that during seasonal busy times e.g. Christmas, the delivery times can increase.

Guarantee & Returns

We want you to be happy with our products. If you decide that the purchased item is not suitable** you, the customer, have a 28 day cancellation period. The 28 day period starts the day after you order the goods. Simply return the goods (recorded delivery) in un-used resalable condition, with the original packaging for a fast refund. Please note that any postage costs are not refundable.

All our products carry a full 12 month guarantee** against defects. We will replace or repair any item defective within 12 months of purchase***.

Your statutory rights are not affected for faulty items.

Complaints

If you have any complaints about our service or products pleas do not hesitate to call 01524 419988 (Mon to Fri 9AM to 4:30PM) or in writing to Complaints Dept., N Cook Security Ltd, 79 White Lund Road, Morecambe, LA3 3DX, UK.

Privacy

We are committed to your privacy. We will only hold personal information to enable us to process your order. Once your order is processed information such as credit / debit card details will be destroyed. We will never pass your information to anyone else.

* www.motorbikealarm.co.uk is a subsidiary of N Cook Security Ltd.
** It is the buyers responsibilty to ensure this item is compatible
*** The alarm has to be fitted by a suitably qualified person such as an auto electrician as we are not responsible for damage caused by poor fitting. Key fobs / remotes are not covered under the warranty.